Frequently Asked Questions
- +- How do I purchase products?
Simply browse our online catalogue of products and if you wish to add a product to your basket click on the ‘Add to Cart’ button located beneath the product image. When you have finished shopping click on the ‘View Cart’ link on the top right of the screen to view the items in your basket and proceed to the purchasing page. If you need help at any time please call us on 0800 257 422.
Alternatively you can email, fax or call us to place an order:
Fax: (06) 929 6620
Phone: 0800 257 422
- +- What payment options do you offer?
- We provide three payment options:
- Credit Card
We accept Visa Card and Mastercard.
- Bank Transfer
Please use the following bank account details to transfer your total order value. Please quote your invoice number as reference.
Account Name: Creative Classrooms Ltd.
Account number: 03 0667 0340978 00
Branch name: Westpac, Levin
Please make cheques payable to Creative Classrooms Ltd. Please quote your invoice number as reference.
Creative Classrooms Ltd.
8 Clifford Close
- Credit Card
- +- How do I quickly purchase products using item numbers from the Catalogue?
Our catalogue quick order tool located on the top right hand side of the page makes ordering fast and easy. Simply type in the product code (eg. T46305) of the item you wish to purchase and it's automatically added it to your shopping basket... it's that easy!
- +- Can you invoice my school?
We can invoice your school, kindergarten or organisation. Please provide your own reference number and a contact person’s name.
If ordering online simply place your order then select the "Pay on Invoice" option on the ‘Payment Information’ page. You will also have the option to include your own reference number if applicable. Your order will be delivered to you along with an invoice which is payable within 30 days.
Please note orders will only be sent to the school/organisation’s official address. Please do not enter your personal address.
If you have any further queries please contact us.
- +- What are your delivery times and charges?
As a general rule all orders are processed and sent the same day they are received.
Should your order not arrive within 5 days please contact us so we can follow up and get your goods to you as soon as possible.
Because we want to keep your delivery charge to a minimum, our rates vary accordingly. As a guide, our delivery charges are:
Anywhere in NZ Small Envelope $2.10 Anywhere in NZ Large Envelope $3.30 Anywhere in NZ Oversized Envelope $4.40 North Island Delivery Small Box $7.50 Large Box $12.50 South Island Delivery Small Box $10.50 Large Box $14.00 Additional Rural Delivery charge $5.50
Orders over $250 are freight free.
- +- How do I track my order?
If you order has been sent by courier you are able to track it. Please log in and go to 'My Account' then click 'View Order' of the order you wish to track. The tracking information is located under 'Shipping Method'.
- +- Do you delivery to countries outside New Zealand?
Only New Zealand and Australian orders are processed through our website. If you are an international customer please contact us on
+64 9 973 4162 and we will be happy to assist you.
- +- I ordered products from you 5 days ago and they haven’t arrived. Where are they?
As a general rule we process and send all orders they same day they are received, so should your order not arrive within 5 days please contact us so we can follow up and get your goods to you as soon as possible.
- +- How do I earn and redeem reward points?
To find out more about our Rewards Programme and how to earn and spend points, please click here.
- +- I have an account but I’ve forgotten my password. What do I do?
If you've forgotten your password please click here and enter your e-mail address and we'll send you an e-mail message containing your new password.
- +- How do I update my Account Details?
Please click on 'My Account' under the 'User Access' title at the top of the page. There you can edit your addresses, change your password, view recent orders and subscribe to our newsletter.
- +- How do I return a product?
We want you to be happy with everything you buy from Creative Classrooms. That's why if you aren't satisfied with any of our products, we will exchange or refund the purchase price, less packaging and postage within 30 days of original invoicing.
Goods must be returned in their original conditions (i.e. not marked in any way) to:
8 Clifford Close
Please enclose the original invoice and indicate whether you require an exchange or refund.
In the event that you receive a faulty or incorrect product, we will refund your postage costs in returning the product to us and happily exchange the product or offer a full refund.
- +- Are my credit card details and other information secure?
We take every precaution to protect our customers' information. When you submit sensitive information via our website, your information is protected both online and off-line. Please click here for further information.
- +- How do I make a suggestion?
We would love to hear from you! If you have any suggestions or ideas, please email us at
- +- Do you have Gift Certificates?
Yes! Creative Classrooms offer gift certificates. They can be personalised and then either emailed or sent to you. Please email us: or call toll free on 0800 257 422 for further information.
- +- Special Offers!
Our free email service is the best way to find out about all the latest happenings at Creative Classrooms. Subscribers are among the first to hear of our special discounts and offers, new products and free activity resources.Enter your email address in the "Sign up for news and special offers" section located on our home page today!News and Specials’ section located on our home page today!
- +- Do your prices include GST?
All prices listed on our website are inclusive of GST. Creative Classrooms reserves the right to increase prices if the standard GST rate should increase.
- +- I have a discount code but am unsure where to enter it?
Click on the ‘View Cart' link on the top right of the screen to view the items in your basket. Your discount code can be entered on this page before proceeding to the purchasing page.
- +- How do I order a free catalogue?
- +- Back Orders?
All products currently shown on the website are in stock. From time to time we will withdraw a product which has been discontinued, or temporarily withdraw a product while waiting for replacement stock to arrive. If you cannot find a product please contact us and we will provide a status update.