Customer Service

 Your satisfaction is guaranteed!

If you’re not satisfied, we will promptly replace or exchange your order or return the purchase price. We guarantee fantastic products, an excellent service and speedy delivery.

Contact Us

Our team is here to help and you can contact us any of the following ways below or you can fill out the email form below.

Telephone: 0800 257 422 or 0800 ALPHABET
International: +64 9 973 4162
Mon-Fri  9am – 5.00pm
(24 hour answering machine)

Fax: (06) 929 6620

Post: Creative Classrooms
PO Box 553
Levin 5510

Email: or you can fill in our email form.

How to shop online

Simply browse our online catalogue of products and if you wish to add a product to your basket click on the green ‘Add to Cart’ button. When you have finished shopping click on the ‘Cart’ icon on the top right of the screen to view the items in your cart and proceed to the checkout page.

Alternatively you can email, fax or call us to place an order:
Fax: (06) 929 6620
Phone: 0800 257 422

School Orders

We can invoice your school, kindergarten or organisation. Please provide your own reference number and a contact person’s name.

If ordering online simply place your order then select the "Pay on Invoice" option on the ‘Payment Information’ section of checkout. You will also have the option to include your own reference number if applicable. Your order will be delivered to you along with an invoice which is payable within 30 days.

If you have any further queries please contact us.

Catalogue Request

If you would like to receive a FREE copy of our catalogue please fill in the request form here .  If you can't wait for your print catalogue to arrive you can view our full catalogue online.

Payment Options

We offer three payment options:

  1. Credit Card
    We accept Visa Card and Mastercard.

  2. Account2Account (Bank Transfer)
    Please use the following bank account details to transfer your total order value. Please quote your invoice number as reference.

    Account Name: Creative Classrooms Ltd.
    Account number: 03 0667 0340978 000
    Branch name: Westpac, Levin

  3. PayPal
    1. All prices are in New Zealand Dollars and exclude Goods & Services Tax (GST).

      Gift Certificates

      Creative Classrooms gift certificates are available on our website and are a great gift idea!

      Delivery times and Charges

      Orders received by 2pm are processed and sent the same working day.

      Delivery times to the North Island generally take 1-2 working days. Delivery to the South Island generally take 2-3 working days. If you are at a rural address please allow an extra 3 days.

      If your order doesn't arrive within 6 working days please contact us so we can follow up and get your order to you as soon as possible.

      Because we want to keep your delivery charge to a minimum, our rates vary accordingly. As a guide, our delivery charges are (exc. GST):


      FREE Freight for Orders Over $299 + GST

      Freight is FREE to mainland New Zealand addresses including rural addresses, however some extra large or heavy items may incur extra freight charges. Please contact our team for further information. Promotional value excludes GST. Valid until 31 December 2024.


      Orders Under $299+ GST

      Anywhere in NZ
      (North and South Islands)
      PBT Couriers (Tracked) $7 + GST
      Rural Delivery charge If applicable $12 + GST


      Waiheke, Stewart and Great Barrier Island.

      Orders to the islands are sent via NZ Parcel Post and cost $40 + GST

      International Sales

      At this time we are unable to deliver to countries outside of New Zealand.

      Returns & Refunds

      We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind within 30 days of delivery.

      Please download and complete this 'Returns and Exchanges Form' which contains further information.

      In the event that you receive a faulty or incorrect product, we will arrange collection of your order and happily exchange the product or offer a full refund.


      All prices are in New Zealand Dollars and exclusive of Goods & Services Tax (G.S.T).

      Back Orders

      All products are either available to order, or will show a estimated arrival time (ETA). From time to time we will withdraw a product which has been discontinued, or temporarily withdraw a product while waiting for replacement stock to arrive. If you cannot find a product please contact us and we can advise you of its status.

      Privacy Policy

      We take every precaution to protect our customers' information. When you submit sensitive information via our website, your information is protected both online and off-line. Please click here for further information.