Your satisfaction is guaranteed!
Contact UsOur team is here to help and you can contact us any of the following ways below or you can fill out the email form below.
Telephone: 0800 257 422 or 0800 ALPHABET
International: +64 9 973 4162
Mon-Fri 9am – 5.00pm
(24 hour answering machine)
Fax: (06) 929 6620
Post: Creative Classrooms
PO Box 553
Email: or you can fill in our email form.
How to shop onlineSimply browse our online catalogue of products and if you wish to add a product to your basket click on the ‘Add to Cart’ button located beneath the product image. When you have finished shopping click on the ‘View Cart’ link on the top right of the screen to view the items in your basket and proceed to the purchasing page. If you need help at any time please call us on 0800 257 422.
Alternatively you can email, fax or call us to place an order:
Fax: (06) 929 6620
Phone: 0800 257 422
School OrdersWe can invoice your school, kindergarten or organisation. Please provide your own reference number and a contact person’s name.
If ordering online simply place your order then select the "Pay on Invoice" option on the ‘Payment Information’ section of checkout. You will also have the option to include your own reference number if applicable. Your order will be delivered to you along with an invoice which is payable within 30 days.
Please note orders will only be sent to the school/organisation’s official address. Please do not enter your personal address.
If you have any further queries please contact us.
Catalogue RequestIf you would like to receive a FREE copy of our catalogue please fill in the request form here . If you can't wait for your print catalogue to arrive you can view our full catalogue online
We provide four options when making a payment:
Creative Classrooms gift certificates are available and are a great gift idea! Please email us:
Delivery times and ChargesOrders placed before 2pm will be dispatched the same day. Should your order not arrive within 5 days please contact us so we can follow up and get your goods to you as soon as possible.
Because we want to keep your delivery charge to a minimum, our rates vary accordingly. As a guide, our delivery charges (which exclude GST) are:
FREE Freight for Orders Over $99
Freight is FREE to mainland New Zealand addresses including rural addresses. Promotional value excludes GST. Valid until 31 December 2019.
Orders Under $99
Waiheke, Stewart and Great Barrier IslandsOrders to the islands are sent via NZ Parcel Post and cost $22
At this time we are unable to deliver to countries outside of New Zealand.
Returns & RefundsWe want you to be happy with everything you buy from Creative Classrooms. That's why if you aren't satisfied with any of our products, we will exchange or refund the purchase price, less packaging and postage within 30 days of original invoicing.
Goods must be returned in their original conditions (i.e. not marked in any way) to:
Flax Pod Nine
9 Roe Street
PO Box 553
Please enclose the original invoice and indicate whether you require an exchange or refund.
In the event that you receive a faulty or incorrect product, we will refund your postage costs in returning the product to us and happily exchange the product or offer a full refund.
G.S.TAll prices are in New Zealand Dollars and exclusive of Goods & Services Tax (G.S.T).
Back OrdersAll products currently shown on the website are in stock. From time to time we will withdraw a product which has been discontinued, or temporarily withdraw a product while waiting for replacement stock to arrive. If you cannot find a product please contact us and we can advise you of its status.