Frequently Asked Questions

How do I purchase products?
Simply browse our online catalogue of products and if you wish to add a product to your basket click on the green ‘Add to Cart’ button. When you have finished shopping click on the ‘Cart’ icon on the top right of the screen to view the items in your cart and proceed to the checkout page. If you need help at any time please call us on 0800 257 422.

Alternatively you can email, fax or call us to place an order:
Fax: (06) 929 6620
Phone: 0800 257 422

What payment options do you offer?
We offer three payment options:

  1. Credit Card
    We accept Visa Card and Mastercard.

  2. Account2Account (Bank Transfer)
    Please use the following bank account details to transfer your total order value. Please quote your invoice number as reference.

    Account Name: Creative Classrooms Ltd.
    Account number: 03 0667 0340978 000
    Branch name: Westpac, Levin

  3. PayPal

    1. All prices are in New Zealand Dollars and exclude Goods & Services Tax (GST).
Can you invoice my school?
You can invoice your school, early childhood centre or organisation. Please provide your own reference number and a contact person’s name.

If ordering online simply place your order then select the "Pay on Invoice" option in the ‘Payment Method’ section. You will also have the option to include your own reference number (or name). Your order will be delivered to you along with an invoice which is payable within 30 days.

If you have any further queries please contact us.
What are your delivery times and charges?
Orders received by 2pm are processed and sent the same working day.

Delivery times to the North Island generally take 1-2 working days. Delivery to the South Island generally take 2-3 working days. If you are at a rural address please allow an extra 3 days.

If your order doesn't arrive within 6 working days please contact us so we can follow up and get your order to you as soon as possible.

Because we want to keep your delivery charge to a minimum, our rates vary accordingly. As a guide, our delivery charges are (exc. GST):


FREE Freight for Orders Over $199 + GST

Freight is FREE to mainland New Zealand addresses including rural addresses, however some extra large or heavy items may incur extra freight charges. Please contact our team for further information. Promotional value excludes GST. Valid until 31 December 2023.


Orders Under $199+ GST

Anywhere in NZ
(North and South Islands)
PBT Couriers (Tracked) $5 + GST
Additional Rural Delivery charge If applicable $5 + GST


Waiheke, Stewart and Great Barrier Island.

Orders to the islands are sent via NZ Parcel Post and cost $40 + GST

How do I track my order?
When your order has been sent you will receive an email which includes your tracking information with PBT Couriers. You can also log in and go to 'Account' located on the top right of the page, click 'My Orders', select the order you wish to track and select 'Track your order'.
Do you deliver to countries outside New Zealand?
At this time we are unable to deliver to countries outside of New Zealand.
I ordered products from you 6 days ago and they haven’t arrived. Where are they?
Orders received by 2pm are processed and sent the same working day. If your order doesn't arrive within 6 days please contact us so we can follow up and get your order to you as soon as possible.
How do I earn and redeem reward points?
To find out more about our Rewards Club and how to earn and spend points, please click here.
I have an account but I’ve forgotten my password. What do I do?
If you've forgotten your password please click here and enter your e-mail address and we'll send you an e-mail where you can reset your password. Please contact us if you do not receive an email.
How do I update my Account Details?
Please log in then select 'Account' located at the top right of the page. There you can edit your addresses, change your password, view recent orders and view your Reward Points.
How do I return a product?
We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind within 30 days of delivery.

Please download and complete this 'Returns and Exchanges Form' which contains further information.

In the event that you receive a faulty or incorrect product, we will arrange collection of your order and happily exchange the product or offer a full refund.
Are my credit card details and other information secure?
We take every precaution to protect our customers' information. When you submit sensitive information via our website, your information is protected both online and off-line. Please click here for further information.
How do I make a suggestion?
We would love to hear from you! If you have any suggestions or ideas, please email us at
Do you have Gift Vouchers?
Yes! Creative Classrooms offer gift vouchers. They can be personalised and emailed to you or a lucky recipient. To order a Gift Voucher please click here.
Do your prices include GST?
All prices listed on our website are exclusive of GST.
What is your GST number?
Our GST number is 66-515-222
I have a Gift Voucher but am unsure where to enter it?
Click on the "Cart" link on the top right of the screen to view the items in your cart. Progress to the Checkout page and you can enter your Gift Voucher code on this page under the heading 'Apply Gift Card Code'.
I have a Discount Code but am unsure where to enter it?
Click on the "Cart" link on the top right of the screen to view the items in your cart. Your discount code can be entered on this page under the heading 'Apply Discount Code' before proceeding to the checkout page.
How do I order a free catalogue?
If you would like to receive a FREE copy of our catalogue please click here to go to to the catalogue request page, and add a catalogue to your shopping cart and proceed through checkout. Delivery of our catalogue is FREE..

If you can't wait for your print catalogue to arrive you can view our full catalogue online.
What are Back Orders?
If we don't have a product in stock you can backorder this item if it's over the value of $40. Once the item arrives in stock we will courier it to you at no extra charge. We also update the 'Availability' date regularly so please check the website for updated availability dates.